Privacy Policy

1. Who we are

CloudyNex is a Microsoft 365 and cloud migration services company operating at cloudynex.co. We are committed to protecting the personal information of our clients, website visitors, and contacts. For any privacy-related questions, contact us at info@cloudynex.co.

2. Information we collect

We collect information you provide directly to us, including:

• Contact information (name, company name, business email address, phone number)
• Information about your IT environment shared via our contact form or by email
• Communications you send us by email or through our website

We may also collect limited technical information about how you interact with our website, such as browser type, pages visited, and time on site, for the purposes of improving our service.

3. How we use your information

We use the information we collect to:

• Respond to your enquiries and provide migration assessment services
• Deliver and manage migration projects you engage us for
• Communicate about your migration project and provide updates
• Improve our website and understand how visitors use it
• Comply with legal and regulatory obligations

4. How we share your information

We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share your information with:

• Service providers who assist us in operating our website and delivering services, subject to appropriate confidentiality obligations
• Professional advisers including lawyers and accountants where necessary
• Regulatory or law enforcement authorities if required by law

5. Data retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected or as required by law. For general enquiries that do not result in an engagement, we typically retain contact information for up to two years from last contact. For project engagements, we retain relevant information for six years following project completion.

6. Your rights

You have the right to:

• Access the personal information we hold about you
• Request correction of any inaccurate information
• Request deletion of your personal information where no legitimate reason exists for its continued processing
• Object to or restrict our processing of your personal information
• Withdraw consent where processing is based on consent

To exercise any of these rights, contact us at info@cloudynex.co. We will respond within 30 days.

7. Cookies and advertising technologies

Our website uses minimal cookies necessary for its operation. If you contact us via our form, the form submission service (Formspree) may place cookies as part of its operation.

We also use the Meta Pixel, an analytics and advertising tool provided by Meta Platforms, Inc., to understand how visitors interact with our website and to measure the effectiveness of our advertising. The Meta Pixel may collect information about your visit, including pages viewed and actions taken, and may set cookies on your device. This data may be used by Meta to help us reach relevant audiences and measure ad performance, and is subject to Meta's own privacy policy. You can control cookies and ad personalisation through your browser settings and through your Meta account's ad preferences.

8. Security

We take appropriate technical and organisational measures to protect the personal information we hold against unauthorised access, disclosure, alteration, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

9. Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page with an updated date. We encourage you to review this policy periodically.

10. Contact us

If you have any questions about this Privacy Policy or how your information is handled, please contact us at info@cloudynex.co.